Refund policy
Refund & Return Policy
At KneeGuard™, we are committed to delivering high-quality products designed to support your performance and comfort. Please read our policy carefully before making a purchase.
All Sales Are Final
All purchases made through our store are considered final sale. We do not offer refunds, returns, or exchanges for change of mind, incorrect selection, or personal preference.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. To be eligible for assistance, you must provide:
- Your order number
- Clear photos or videos showing the issue
Once reviewed, we will determine an appropriate resolution, which may include a replacement if deemed valid.
Incorrect Orders
If you receive the wrong item, please notify us within 48 hours of delivery at:
kneeguard11@outlook.com
We will review your request and work to resolve the issue accordingly.
Order Changes & Cancellations
Orders are processed quickly to ensure fast delivery. Because of this, we cannot guarantee changes or cancellations once an order has been placed. Please double-check your order details before completing your purchase.
Shipping Responsibility
KneeGuard™ is not responsible for:
- Incorrect shipping addresses provided at checkout
- Lost or stolen packages marked as delivered
- Delays caused by shipping carriers
Please ensure all shipping information is accurate before placing your order.
Contact Us
If you have any questions or need assistance, feel free to reach out to our support team: